1. Introduction:

Castle Medical Billing LLC is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services related to medical billing and credentialing for healthcare providers in the U.S.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information (e.g., name, email address, phone number, business information) when you contact us or use our services.
  • Billing Information (e.g., payment details for our services).
  • Credentialing Data (e.g., provider details, NPI numbers, licenses, and insurance information).
  • Website Usage Data (e.g., IP address, browser type, and interactions with our website) through cookies and analytics tools.
  1. How We Use Your Information

We use the collected information for the following purposes:

  • To provide medical billing and credentialing services.
  • To communicate with you regarding our services and updates.
  • To process payments and manage service accounts.
  • To improve our website and services based on user interactions.
  • To comply with legal and regulatory requirements.
  1. Information Sharing and Disclosure

We do not sell or rent your personal information. However, we may share your information with:

  • Insurance providers and credentialing entities to facilitate the credentialing process.
  • Third-party service providers who assist us in delivering our services (e.g., payment processors, IT support).
  • Legal authorities if required to comply with legal obligations or protect our rights.
  1. Data Security

We implement appropriate security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet is 100% secure, and we encourage users to share sensitive information responsibly.

  1. Your Rights and Choices

You have the right to:

  • Access, update, or correct your personal information.
  • Request the deletion of your data (subject to legal and contractual obligations).
  • Opt out of marketing communications.

To exercise these rights, please contact us at [Your Contact Email].

  1. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites and encourage you to review their privacy policies.

  1. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes signifies your acceptance of the updated policy.